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- What exactly is Rutgers RoommateClick?
- How do I contact Rutgers RoommateClick customer support?
- I am having problems logging in. Can you help?
- Why can't I find or contact someone who contacted me?
- What is the Hotlist?
- Who will be able to view my profile?
- Can I change my username or email address?
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I've found a roommate but people are still emailing me. How do I remove my profile and delete my account?
- Why does my account say its locked?
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- What exactly is Rutgers RoommateClick?
Rutgers.RoommateClick.com is an online roommate listing and matching service that helps like-minded, congenial people who have or need a place to live find one another. It is not a real estate agency or brokerage, does not in any way participate in transactions between its users, and neither offers nor is qualified to offer advice regarding specific transactions.
- How do I contact Rutgers RoommateClick customer support?
Email us at rutgerscs@roommateclick.com or call us on (800)-216-9512 (between the hours of 9 am and 5 pm Eastern time, Monday through Friday). Please include in the email or be ready to tell us your full name and the email address that you used to register on the site.
- I am having problems logging in. Can you help?
First, try logging out, closing your web browser, then sign in again. If this doesn't help, the issues you are experiencing may be due to "cookies." Please empty "cookies" periodically to ensure optimum functionality of Rutgers RoommateClick on your computer. To empty "cookies," go into "Tools" on your browser's menu bar and select "Internet Options." Please click "Delete Cookies" from the window that opens. After logging out and restarting your web browser, things should be working properly.
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- Why can't I find or contact someone who contacted me?
If you receive such an error, and your spelling is correct, this indicates that a user has deactivated their account and is no longer on the site.
- What is the Hotlist?
The Hotlist is a feature that you can use to bookmark profiles that you're interested in. You can send emails to all users on your Hotlist without having to send them out individually.
- Who will be able to view my profile?
Rutgers affiliates may post and view roommate listings from any computer with access to the World Wide Web.
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- Can I change my username or email address?
You cannot change your username directly in your "edit profile" page, but we will happily do it for you. Email rutgerscs@roommateclick.com with your current username, your password and your new username and we will see to it. Remember that if someone else already has the name, you can't have it - so try to send us something unique or we may have to add some numbers to it.
- I've found a roommate but people are still emailing me. How do I remove my profile and delete my account?
When you are ready to completely cancel your account, simply go click on "Deactivate" on the left-hand side of your homepage and you will be prompted to the appropriate page.
- Why does my account say its locked?
An account can be locked by site administrators for a number of reasons. Please contact RutgersCS@roommateclick.com with your account information for specific details.
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